Shipping information

Puro Party Bounce Deposit doesn't own or operate any trucks or shipping service; we receive the best possible discount from our freight carriers, extending lower rates to our customers. Free and flat rate shipping is available ONLY during special promotions and events. Please contact us for more information.

Puro Party Bounce Depo products range from small packages weighing only a few pounds to large freight orders requiring dedicated trucks. Our customer service and logistics teams work diligently to ship your products quickly, accurately, and cost effectively to arrive at your location damage free. Please review the following shipping information to better understand the process.

We recommend that you order at least 2 weeks prior to your event date. If you MUST have your product delivered on a certain day and at an exact time, we ask that you arrange to pick up your order from our warehouse. That is the only way you can be 100% guaranteed that your delivery experience will be perfect.

We ask that you verify the "Ship To:" address listed on your quote for accuracy. Re-consignment, re-delivery, or storage fees are the responsibility of the customer.

Large packages will ship ground freight.

You may need a forklift to unload your deliveries. Most of our freight products are very large items (long poles, long skids, heavy materials, etc.).

Extra fees will apply for lift-gate delivery. To avoid additional charges after placing your order, please notify your customer service representative if you will need this service prior to completing your purchase.

- A signature upon receipt is required for all freight deliveries.

- Any customer who arranges their own shipping (on their account) will be charged a fee of $125. This fee covers the time needed to fill out the additional paperwork required to work with a shipping company not contracted with us.

- There is no additional charge for customer pickups/self-pickups.

- Freight rates are subject to change without prior notification.

- All large orders will be shipped from our affiliated warehouse 

- This is an example of a typical large tent shipment when leaving our distribution center

You will receive an email from Puro Party Bounce Depo that will contain your Freight Carrier and the tracking number. With freight, you MUST track it through that freight carriers website. Our tracking email contains all the links you need. If you do not receive an email, please call us at: (817) 455-6539 and we can help you -- or, email us at: info@puropartybouncedepo.com.

All shipments are loaded on the freight line damage-free, properly packaged for transit, and signed for as such by the freight carrier. Puro Party Bounce Depo’s responsibility for the product ends at that point and the freight carrier assumes responsibility. If there is damage, please note the damage on the delivery receipt.

As a service, Puro Party Bounce Depo will assist the customer in filing freight claims for prepaid shipments under the following conditions:

- Customer inspects the shipment before signing the Delivery Receipt. The Bill of Lading will list the quantity of skids and/or bundles of poles you should receive with your order. Please refer to the Bill Of Lading to confirm you have received the correct number of skids.

- Customer notes all damage and shortages on the Delivery Receipt.

- Customer notifies Puro Party Bounce Depo within 3 working days of the shipment's delivery of all damage and/or shortages.

- Customer documents all damages with photographs. Email the photographs to your customer service representative when initiating claim.

Failure to note shortages and/or damages on the delivery receipt and/or failure to notify Puro Party Bounce Depo within 3 working days of the delivery constitutes a waiver of claim. Customer will then be responsible to recover any charges incurred with replacing damaged goods. Freight claims for third party and/or collect shipments are the responsibility of the customer. Enclosed in your shipment you will find a packing list. Please unpack the freight and check your order thoroughly as soon as possible. The freight driver may not be willing to wait while you inspect your shipment along with the packing list provided. Please be sure to confirm all skids and/or bundles that are listed on the Bill of Lading have been received before signing the Delivery Receipt. ANY DISCREPANCIES MUST BE REPORTED WITHIN 3 DAYS OF RECEIPT OF SHIPMENT.